Connections, Webhooks, and API Security

Access Control and Maintenance

• How do I update or revoke access for a Zendesk integration after an employee or vendor leaves?

OAuth and API Token Migration

• How do I check whether my Zendesk integrations still use API tokens, and what should I do before tokens are removed?
• How do I create an OAuth client for Zendesk API integrations, and should I migrate away from API tokens?
• How do I check whether an installed app or integration is still using API tokens, and how do I migrate it before tokens are removed?

Secure External Service Connections

• How do I create a secure connection for an external service like Slack or Shopify in Zendesk?
• How do I create and test a webhook to send Zendesk ticket updates to a third-party system?
• How do I troubleshoot a webhook or connection that fails after setup in Zendesk?